INTRODUCTION

AgentMate Pte Ltd (referred to as "AgentMate," "we," "us," or "our") respects your privacy and is committed to safeguarding it. This policy outlines how we collect, process, and use your data as an authorised agency on the GoHighLevel platform.

What You're Agreeing To

By using AgentMate's platform ("Platform"), which operates on GoHighLevel's infrastructure, you agree to:
• Follow these Terms

• Let us process your data as described in our Privacy Policy

• Pay the fees for services you choose to use

• Use the Platform legally and responsibly

If You Don't Agree

If you don't agree with these Terms, please don't use the Platform. Creating an account or using any of our services means you accept these Terms.

Who Can Use AgentMate

To use AgentMate, you must:

• Be at least 18 years old

• Have the authority to enter into this agreement

• Provide accurate account information

• Use the Platform for business purposes only

1. PLATFORM SERVICES

1.1 What We Provide

• Full access to GoHighLevel's suite of tools

• AgentMate's proprietary integrations and features

• Custom development services

• 24/7 customer support

• Training and implementation assistance

1.2 Our Proprietary Tools

Our Platform includes custom tools and integrations that are protected by intellectual property law. You agree not to:
• Share or redistribute our proprietary tools

• Reverse engineer our implementations

• Use the snapshot feature to copy our configurations

• Share your access credentials

• Allow unauthorized platform access

1.3 Penalties for Misuse

Unauthorized use of our intellectual property will result in:

• Immediate account termination

• Liquidated damages of AUD 100,000 per violation

• Legal action

• Recovery of all legal costs

2. PAYMENTS AND BILLING

2.1 How We Process Payments

• All payments are processed through AgentMate Pte Ltd.

• We use Stripe as our payment processor

• Prices are in AUD unless stated otherwise

2.2 Subscription Plans

• Plans and pricing are listed on our website

• We may update our pricing with notice

• All subscriptions are pre-paid

2.3 Payment Terms

• No refunds on subscription fees

• Marketplace purchases non-refundable after 30 days

• Custom work billed at AUD $175 per hour

• Payment required before custom work delivery

3. SUPPORT AND CUSTOM DEVELOPMENT

3.1 Support Availability

We're here to help:
• Chat Support: 24/7 with 10-minute response time

• Email Support: Monday to Friday, 8am to 5pm AEST

• Business hours exclude Australian public holidays

3.2 What's Included Free

We'll fix at no cost:

• Platform bugs

• Standard feature issues

• Account access problems

• Basic implementation support

3.3 Custom Work (AUD $175/hour)

Billable services include:

• Custom feature development

• Advanced integrations

• Workflow customization

• Extended training

• Any non-standard platform modifications

3.4 Custom Work Terms

• 15-minute minimum billing

• Written approval needed before work starts

• Estimates provided but may vary

• Payment before delivery

4. YOUR RESPONSIBILITIES

4.1 Account Security

You must:

• Keep your login credentials secure

• Not share account access

• Update us if your contact information changes

• Report unauthorized access immediately

4.2 Acceptable Use

You agree to:

• Use the Platform legally

• Not violate others' rights

• Not attempt to copy our implementations

• Not use the Platform for harmful purposes

5. DATA AND PRIVACY

5.1 How We Handle Your Data

We:

• Process data according to our Privacy Policy

• Maintain industry-standard security

• Only use your data to provide our services

• Don't sell your personal information

5.2 Your Data Responsibilities

You must:

• Have rights to any data you upload

• Comply with privacy laws

• Secure your access credentials

• Back up your important data

6. CHANGES TO SERVICE

6.1 Platform Updates

We may:

• Update the Platform features

• Modify these Terms

• Change our pricing

• Discontinue certain features

6.2 Notice of Changes

We'll notify you of significant changes through:

• Email

• Platform announcements

• Our website

7. TERMINATION

7.1 Your Right to Cancel

You can cancel your subscription:

• Through your account dashboard

• By contacting support

• With no refund for unused time

7.2 Our Right to Terminate

We may suspend or terminate your access if you:

• Violate these Terms

• Misuse the Platform

• Fail to pay fees

• Engage in harmful behavior

8. LIABILITY AND LEGAL MATTERS

8.1 Limitation of Liability

We're not liable for:

• Indirect or consequential losses

• Lost profits or data

• Service interruptions

• Third-party actions

8.2 Indemnification

You'll protect us from claims arising from:

• Your use of the Platform

• Your content

• Your violations of these Terms

8.3 Governing Law

• These Terms are governed by Australian law

• Payment processing governed by Singapore law where applicable

• Disputes resolved in Australian courts

9. CONTACT US

9.1 How to Reach Us

For support:

• Chat: Available 24/7

• Email: support@agentmate.io

• Business Hours: Monday-Friday, 8am-5pm AEST

10. ACCEPTANCE

Using our Platform means you accept these Terms. If you have questions before accepting, please contact us.