1. INTRODUCTION

AgentMate Pte Ltd (referred to as "AgentMate," "we," "us," or "our") respects your privacy and is committed to safeguarding it. This policy outlines how we collect, process, and use your data as an authorised agency on the GoHighLevel platform.

2. IMPORTANT INFORMATION AND WHO WE ARE

2.1 Role and Relationship

AgentMate operates as an authorized agency on the GoHighLevel platform. We act as both:

• A data controller for information we collect directly from you

• A data processor for information processed through GoHighLevel's infrastructure

2.2 Platform Provider

Our services are delivered through GoHighLevel's platform. While we maintain this privacy policy, you may also be subject to GoHighLevel's privacy policies when using their platform infrastructure.

3. THE DATA WE COLLECT

3.1 Information You Provide

• Identity Data: Name, title, company

• Contact Data: Email address, phone numbers, addresses

• Business Data: Business registration details, ABN

• Technical Data: Login data, access credentials

• Marketing Data: Preferences and communication settings

• Client Data: Your client data is stored inside the GHL platform

3.2 Agency Access and Development Support

As your service provider, AgentMate maintains administrative access to client accounts for the following purposes:

• Technical support and troubleshooting

• Platform optimization and maintenance

• Implementation of custom features and solutions

• Performance monitoring and improvement

• Emergency technical interventions

This access is:
• Limited to authorized development and support personnel

• Used only when:

1. Responding to client support requests

2. Implementing requested custom work

3. Performing necessary technical maintenance

• Subject to strict internal security protocols

• Governed by consent of the AgentMate Terms of Serice and Privacy Policy

3.3 Automatically Collected Information

• Usage Data: How you use our services

• Technical Data: IP address, browser type, device information

• Analytics Data: Service usage patterns and preferences

3.4 Third-Party Sources

We may receive data from:

• GoHighLevel platform

• Public databases

• Marketing partners

• Service providers

4. HOW WE USE YOUR INFORMATION

4.1 Primary Uses

• Providing our services

• Account management

• Customer support

• Technical issue resolution

• Service optimization

• Communication delivery

4.2 Administrative Access Usage

Our administrative access to your account data is strictly governed by the following principles:

• Access is limited to legitimate business purposes

• Usage is logged and monitored

• Access is granted only to qualified technical personnel

• Implementation of requested changes or support

• System maintenance and optimization

• Resolution of technical issues

4.3 Marketing and Communications

We may use your data to:

• Send service updates

• Provide marketing materials (with consent)

• Share relevant business opportunities

• Deliver newsletters and updates

4.4 Legal Bases for Processing

We process data under these legal bases:

• Contract performance

• Legal obligations

• Legitimate business interests

• Consent (where required)

4.5 Payment Processing

All payments are processed through AgentMate Pte Ltd via Stripe. This arrangement:

• Maintains secure payment processing

• Complies with international financial regulations

• Does not affect service delivery or support

• Ensures transparent financial handling

5. DATA SHARING AND DISCLOSURE

5.1 Service Providers

We share data with:

• GoHighLevel (primary platform provider)

• Hosting providers

• Analytics services

• Communication services

• Payment processors

5.2 Legal Requirements

We may disclose information:

• To comply with laws

• To respond to legal requests

• To protect our rights

• In connection with business transfers

6. INTERNATIONAL TRANSFERS

6.1 Data Location

• Primary processing occurs in Australia

• Payment processing occurs in Singapore

• Some data may be processed in other countries through GoHighLevel's infrastructure

• We ensure appropriate safeguards for international transfers

7. DATA SECURITY

7.1 Security Measures

We implement:

• Encryption in transit and at rest

• Access controls

• Regular security assessments

• Incident response procedures

7.2 Data Breach Procedures

We will:

• Notify affected users of breaches

• Coordinate with GoHighLevel on platform-related incidents

• Comply with regulatory reporting requirements

8. DATA RETENTION

8.1 Retention Periods

We retain data for:

• Active accounts: Duration of service

• Terminated accounts: All account data and associated sub-account information is permanently deleted within 48 hours of account termination

• Legal requirements: As required by law (such as basic transaction records for tax purposes)

9. YOUR LEGAL RIGHTS

9.1 Your Rights

You have the right to:

• Access your data

• Correct inaccurate data

• Request deletion

• Object to processing

• Data portability

• Withdraw consent

9.2 Australian Privacy Principles

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

10. BUSINESS TRANSFER

In the event that AgentMate Pte Ltd undergoes a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring entity as part of the business transition. Any such transfer will be conducted in accordance with applicable privacy laws, and the new owner will be required to uphold the commitments outlined in this Privacy Policy regarding the protection and use of your data.

You will be notified through a prominent notice on our website and/or other appropriate means if a merger, acquisition, or change in ownership occurs that affects the handling of your personal information.

11. COOKIES AND TRACKING

11.1 Cookie Usage

We use cookies and similar technologies for:

• Essential platform functionality

• Analytics and performance

• User experience improvement

• Marketing (with consent)

12. CHANGES TO THIS POLICY

We may update this policy periodically. Significant changes will be notified through:

• Email notifications

• Platform announcements

• Website notices

13. CONTACT US

For privacy-related inquiries:

Email: support@agentmate.io

14. DISPUTE RESOLUTION

For privacy disputes:

1. Contact us directly first

2. For service-related matters: Australian Privacy Commissioner

3. For payment-related matters: Monetary Authority of Singapore

4. Appropriate courts in Australia or Singapore, depending on the nature of the dispute

By using our services, you acknowledge this privacy policy and consent to the described practices.